Returns & Exchanges
At OOFOS, we want you to experience the ultimate recovery; if you are not 100% satisfied with your purchase, you can return or exchange your footwear within 30 days of delivery. All items must be in original, unworn condition to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Your Option
Choose whether you would like to exchange your item for a different size or color, or receive a full refund.
Print and Pack
Download your prepaid shipping label and securely pack your unworn OOFOS in their original packaging.
Ship and Recover
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing